TagLine Here

Return Policy

Customer Service:
We are committed to providing the best customer service and product satisfaction.  Please feel free to contact us with any questions or concerns.  If you have a question regarding a specific order please have your order number available so we can better assist you.

Contact Information:
Customerservice@bakercummins.com
Toll Free:  1-925-566-6932

Return Policy:
We will not accept returns for any products.

Return Policy for Physician Program Members

Aero Pharmaceuticals, Inc.
580 Garcia Ave
Pittsburg, CA 94565

Return Goods Policy

Procedure for returning goods
A Return Authorization Form (RA) is required to return product. Contact Aero Pharmaceuticals, Inc.  Customer Service by fax or telephone to request both an approval to return goods and an RA Form.  If the return is approved, the RA form will be provided to the requester via fax.  Customer Service will provide the shipping instruction with the RA form.  A complete RA Form must accompany all returns.

Returnable Product
Aero Pharmaceuticals, Inc. will accept the following for credit.

  • Product within 6 months of the expiration date.  Must be a  full sealed bottle.
  • Product shipped in error on the part of Aero Pharmaceuticals, Inc. provided that   Customer Service is notified of the error within 48 hours of receipt.  Return shipping charges will be credited.
  • Product that is damaged in transit provided that Customer Service is notified within 48 hours of receipt.  Return shipping charges will be credited.
  • Concealed package damage discovered upon opening, provided that Customer Service is notified within 14 days of receipt.  Return shipping charges will be credit.

Non-Returnable Product
The following merchandise is considered non-returnable.

  • Product that is returned without the completed RA Form.
  • Product that is past the expiration date.
  • Product that has not expired, except within 6 months of the expiration date. 
  • Product with special circumstances will be considered.
  • Partial bottles.
  • Product that is returned by anyone other than the original purchaser.
  • Product that has deteriorated due to improper storage, heat, cold, water, smoke and/or other.
  • Product that has been damaged due to fire, flood and/or other events.

Terms of Return
Product returned without and RA Form will be destroyed without credit
Credit is based on the original purchase price.
Credit will be applied against or towards future orders.

Aero Pharmaceuticals, Inc. is committed to superior customer service.  Should you need to return goods, please contact Aero Pharmaceuticals, Inc Customer Service at 925-566-6932.



2008 BakerCummins.com, All rights reserved.